The Front Office

Video presentations

Background

A patient education system can facilitate an environment of open communication between dental professionals and patients. Education begins when the patient enters the practice waiting room and continues through the dental visit and into the patient’s discussions at home with family members. A system that offers educational videos covering proposed procedures and treatment options as well as frequently asked questions can be an effective tool in achieving open and productive communication with

Uses

Communication aids such as the CAESY Patient Education System can increase patient communication beginning with the reception area and continuing throughout the appointment and even beyond. In the waiting room, patients may be shown general educational videos. This may open up topics for the patient to discuss with the dental hygienist or dentist during the appointment.

While the patient is in the operatory, presentations allow patients to see their diagnosis from an outside source, which can

Results

The visual representations of a patient education system can improve patient understanding and help patients participate in co-diagnosis. These presentations can often motivate the patient to consent to proposed treatment. Patients receive a consistent message from the dentist and the video presentation, which can help them feel more confident about their decision to proceed with treatment.