The Front OfficeDealing with situations
Section snippets
Background
Talking is not the same as communicating. Hygienists believe they communicate all the time, yet they report their greatest challenge in dentistry is team communication. Often if a dental team is dysfunctional, the level of acceptable communication between members is to blame. Communication techniques that address common issues a hygienist faces in a dental office were outlined.
Techniques for Specific Situations
If you work with various offices, you must adopt a flexible communication style. Dentists differ in their approaches, with some direct and assertive, some passive and introspective, and some quiet and uncommunicative. You must be versatile in your conversations with dentists to provide complete, excellent patient care. For example, be mindful of body language. This includes noticing such things as crossing the arms, looking away, speech patterns, and tone of voice. To avoid misunderstandings,
References (0)
Cited by (0)
Butler J: Excuse me, I’m talking here! Dentaltown 15:92-94, 2014
Reprints not available