Elsevier

Dental Abstracts

Volume 60, Issue 4, July–August 2015, Pages 178-179
Dental Abstracts

The Front Office
Dealing with situations

https://doi.org/10.1016/j.denabs.2014.08.006Get rights and content

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Background

Talking is not the same as communicating. Hygienists believe they communicate all the time, yet they report their greatest challenge in dentistry is team communication. Often if a dental team is dysfunctional, the level of acceptable communication between members is to blame. Communication techniques that address common issues a hygienist faces in a dental office were outlined.

Techniques for Specific Situations

If you work with various offices, you must adopt a flexible communication style. Dentists differ in their approaches, with some direct and assertive, some passive and introspective, and some quiet and uncommunicative. You must be versatile in your conversations with dentists to provide complete, excellent patient care. For example, be mindful of body language. This includes noticing such things as crossing the arms, looking away, speech patterns, and tone of voice. To avoid misunderstandings,

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Butler J: Excuse me, I’m talking here! Dentaltown 15:92-94, 2014

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